This Privacy Policy Statement ("the Privacy Policy Statement") governs PBLe Services on the internet offered by Public Bank (L) Ltd ("the Bank").

The Customer’s personal information is collected in order to avail the Customer of the PBLe Services and to enable Customer to enjoy access to other online services offered by the Bank.

This Privacy Policy Statement is issued to reinforce the Bank’s commitment to the policy of protecting at all times the confidentiality, integrity and security of the information provided by Customer to the Bank.




SECURITY PROCEDURES IN PLACE TO PROTECT THE CUSTOMER'S INFORMATION The Bank is committed to using its best endeavours to maintain high computer security standards and procedures in order to ensure that all transactions performed by the Customer are secure and confidential at all times. To this end, the Bank has in place the required control systems to ensure security and confidentiality of the Customer's information at all times. These security standards and procedures shall be maintained notwithstanding that the banker-customer relationship may have been terminated or otherwise ended. Nevertheless the Bank hereby expressly advises the Customer that the Bank does not have control over the computer, computer software, systems and other incidentals used by the Customer to access PBLe Services on this website and further that transmission over the internet cannot be guaranteed, warranted or represented to be absolutely secure.


DATA INTEGRITY To ensure data integrity, all the Customer's information transmitted over the PBLe Services is stored using Secure Socket Layer (SSL) whereby the Bank is assured that the information will enjoy the high standard of confidentiality, integrity and security.


LIMITED EMPLOYEE ACCESS The Bank maintains stringent procedures authorising only such employees as are strictly relevant or required to access the Customer's information on a need-to-know basis. Public Bank (L) Ltd employees have been educated on the Customer's right to privacy and confidentiality. Any breach by the employee of the Bank's policies would subject the employee to such disciplinary action as the Bank may consider appropriate.


The Bank will protect the customers information in accordance with strict compliance to the Labuan Financial Services and Securities Act 2010. Should information be provided to any third party or external organisations, the Bank shall take reasonable steps to ensure that the entity has at least the same level of Customer privacy standards that is practiced within the Bank. The only other instances where the Bank will disclose the Customer information are:

  1. where it is required by law, Court Order or is otherwise legally permitted;
  2. where such disclosure is required under Order of Court, legislation or regulations to be divulged to any government agency, agencies or bodies established or approved by the Labuan Financial Services Authority.
  3. where requested or permitted by the Customer in writing.


Certain personal information of the Customer as particularised by the Bank from time to time will be required to be submitted to the Bank by the Customer to enable the Bank to process the Customer's application to provide instructions and conduct transactions pertaining to services offered by the Bank.

Generally, the nature of information that is required includes but shall not be limited to information such as Customer's name, address, e-mail address, telephone number, age, gender, particulars of identity documents such as identity card or passport and where applicable, financial information such as information of income, sources of income, assets, liabilities, account information, account balance, payment records and, in the case of a corporate Customer, the names and particulars of the authorised officers, directors, shareholders, country of incorporation and such financial information of the company as the Bank shall require from time to time.

Although the primary purpose of acquiring the information is to confine its use to the normal course of the general business between the Bank and its Customer, the said information may also be applied for purposes incidental to and connected with the said primary purpose including the provision of PBLe Services, administering the Customer's account(s) with the Bank as well as to evaluate the Customer's needs that may arise from time to time, to enable the Bank to complete the Customer's instructions and to facilitate the provision of information pertaining to the Banks products and services available from time to time



The Bank will ensure that the Customer data and information is accurate and updated. However, to ensure the Bank maintains accurate personal Customer's information, the Customer is advised to furnish timely, accurate and complete information pertaining to the Customer and his instructions to the Bank. Customer's records will be updated upon provision of such information from time to time.



Any questions or complaints relating to Public Bank (L) Ltd's handling of personal information may be made to:

Public Bank (L) Ltd
Level 8(A) & (B)
Main Office Tower
Financial Park Labuan
Jalan Merdeka
87000 F.T. Labuan, Malaysia

Internet Banking

The Public Bank Group’s commitment to excellence extends to all segments of our business, especially our security systems. Keeping your cash safe is our top priority.

To access our internet banking service, you are required to key in a personal User ID and Password. In a bid to prevent password guessing, there is a limited number of retries. In addition, inactive sessions are timed out to prevent unauthorised use.

Please be reminded that Public Bank does not, and will never request for sensitive/confidential information from our customers online or via e-mail, letters and telephone calls/sms. The Bank has your personal information and mobile phone number when an account was opened with us.

You are advised to exercise caution when performing your online transactions and ensure your PC and mobile devices are protected with an effective anti-virus software.

For more tips on how to stay safe online, please visit our Online Security Microsite for more info.

Have question regarding Digital Banking?
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